FAQ & Site Info

All products sold on Orimox are shipped directly from China.

Orders are typically processed within 1-3 business days. Delivery times vary by location but generally range from 10-30 business days. Delays may occur due to customs or local postal services.

Yes, tracking information is provided for most orders. Please note that some shipping methods may have limited tracking options.

Buyers are responsible for any customs duties, taxes, or additional fees that may apply in their country upon delivery.

We accept returns within 14-30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. The buyer is responsible for return shipping costs.

Some items, such as personal care products and electronic accessories headphones, chargers, cables, are non-refundable. Please check product listings for specific return eligibility.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide further instructions.

Unless explicitly stated, our products do not include a warranty. Please refer to individual product descriptions for any specific warranty details.

You can reach our customer support team by emailing [email protected]. We’ll respond as quickly as possible to assist you.

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once an order has been processed, we may not be able to make changes or cancellations.